Crafted for Excellence

Help & FAQs

FAQs

Products and Materials

What materials are your products made from?

Our products are crafted from the finest quality leather, selected for its durability and timeless beauty.

How can I be sure your products are authentic?

Every item we sell is crafted by skilled artisans using premium-quality leather and traditional techniques. Each product undergoes rigorous quality checks to ensure authenticity and excellence.

How do I care for my leather goods?

To maintain the beauty of your leather item, avoid exposure to excessive moisture and direct sunlight. Detailed care instructions are included with your purchase.

Shipping and Delivery

Do you offer international shipping?

Currently, we only offer shipping within the United States.

How long will it take to receive my order?

Orders are typically processed within 1 to 2 business days and delivered within 3 to 6 business days.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number.

Returns and Exchanges

What is your return policy?

We offer a 30-day return policy for new, unused items in their original condition. Please refer to our Return Policy for more details.

How do I initiate a return or exchange?

Contact us at crafts@imperrius.com within 30 days of receiving your item. We’ll guide you through the return process.

Payments and Security

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes, all transactions are processed through secure, encrypted payment gateways. We do not store your payment information.

Still looking for answers?

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