At Imperrius, we are committed to providing an exceptional shopping experience including free, reliable shipping and easy returns. Please review our policies below.
Shipping Policy
1. Shipping Methods and Delivery Times:
• We offer secure, trackable shipping throughout the United States.
• Estimated delivery time is 3 to 6 business days.
2. Order Processing:
• Orders are processed within 1 to 2 business days after payment confirmation.
• You will receive a confirmation email with tracking details once your order has shipped.
3. Delivery Delays:
• While we strive to meet delivery estimates, occasional delays due to weather or carrier issues may occur.
Return Policy
We take pride in the quality of our craftsmanship and want you to love your purchase. If you’re not completely satisfied, we offer a 30-day return policy under the following conditions:
1. Eligibility for Returns:
• Items must be returned unused, undamaged, and in their original condition, including all packaging, tags, and accessories.
2. Return Process:
• Contact our customer service team at crafts@imperrius.com within 30 days of receiving your order to initiate a return.
• We will provide you with detailed return instructions and a return shipping label.
3. Refunds:
• Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
4. Exchanges:
• If you wish to exchange an item, please initiate a return for the original purchase and place a new order.
5. Damaged or Defective Items:
• In the rare event that your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue promptly.
For any questions or assistance, please contact our customer care team at crafts@imperrius.com
